Terms and Conditions:

  • Last Updated January 2026

    These Terms and Conditions govern the use of the Five Sense website (https://fivesense.co.uk), digital resources, memberships, subscriptions, and related services. By purchasing a membership, accessing our resources, or using our services, you agree to be bound by these Terms.

  • 1. About Us

    Five Sense provides digital and physical educational resources designed to support learning, communication, and regulation, particularly within SEN and specialist settings.

    References to “we”, “us”, or “our” refer to Five Sense.
    References to “you” or “your” refer to the customer, school, organisation, or individual using our services.

  • 2. Eligibility and Use

    Our services are intended for:
    -Schools
    -Educational provisions
    -Professionals
    -Parents and carers

    By using our services, you confirm that you are authorised to make purchases on behalf of your organisation where applicable.
    You agree to use our resources for educational and professional purposes only.

  • 3. Memberships and Subscriptions

    3.1 Subscription Access
    -When you purchase a membership, you are granted access to digital resources according to your selected plan.
    -Your membership gives you full access to all resources and tools on the platform, including any new content, features, and updates added after you join.
    -Access is provided for the duration of your active subscription.

    3.2 Billing and Renewal
    -Subscriptions are billed on a monthly or annual basis depending on the plan selected at checkout.
    -All subscriptions renew automatically unless cancelled in accordance with these Terms.
    -By purchasing, you authorise Five Sense to charge your selected payment method for recurring payments.

    3.3 Minimum Commitment
    -Some plans include a minimum commitment period.
    -The following minimum terms apply:
    Annual Subscriptions
    -Annual Special School Subscription: minimum 3 years
    -Annual SEN Provision Subscription: minimum 3 years
    -Annual Premium Subscription: minimum 3 years
    Monthly Subscriptions
    -Monthly Special School Subscription: minimum 2 years
    -Monthly SEN Provision Subscription: minimum 2 years
    -Monthly Premium Subscription: minimum 2 years

    Where a minimum term applies, cancellation is not permitted until the minimum period has been completed.
    Details of any minimum term will be clearly displayed at the point of purchase.

    3.4 Cancellation
    -You may request cancellation through your account or via our support channels.
    -Where no minimum term applies, cancellation will take effect at the end of the current billing period.
    -Where a minimum term applies, cancellation will take effect after the minimum commitment has been fulfilled.
    -No refunds are provided for partial billing periods.

  • 4. Payments and Pricing

    4. Payments and Pricing

    All prices are listed in GBP unless otherwise stated.
    Prices may be updated from time to time. Any changes will not affect existing subscriptions until renewal.
    We reserve the right to correct pricing errors at any time.

  • 5. Refund Policy

    5.1 Digital Products
    Due to the nature of digital content, refunds are generally not available once access has been granted.

    5.2 Exceptional Circumstances
    Refunds may be considered in exceptional circumstances at our discretion.
    Any approved refunds will be processed using the original payment method.

  • 6. Use of Resources

    All resources provided by Five Sense remain our intellectual property.
    You are granted a non-transferable, non-exclusive licence to use resources within your organisation.

    You may not:
    Share resources publicly
    Resell resources
    Upload resources to third-party platforms
    Distribute materials outside your organisation

  • 7. Personalised and Bespoke Resources

    Premium plans may include personalised or bespoke resources.
    Requests are reviewed individually.
    Delivery times may vary depending on complexity and workload.
    We reserve the right to decline requests that fall outside our service scope.

  • 8. Training and Support

    Some plans include training and ongoing support.
    Training may be delivered online or in person.
    Support is provided via email, WhatsApp, or other agreed channels.
    We aim to respond promptly but cannot guarantee immediate response times.

  • 9. User Accounts

    You are responsible for maintaining the confidentiality of your login details.
    You must not share account access outside your organisation.
    We reserve the right to suspend accounts where misuse is identified.

  • 10. Data Protection and Privacy

    We process personal data in accordance with UK GDPR and applicable data protection laws.
    For full details, please refer to our Privacy Policy.

  • 11. Service Availability

    We aim to maintain continuous access to our services.
    However, we do not guarantee uninterrupted availability.
    We may suspend access temporarily for maintenance or technical reasons.

  • 12. Limitation of Liability

    To the fullest extent permitted by law, Five Sense shall not be liable for:
    Loss of profits
    Loss of data
    Business interruption
    Indirect or consequential losses
    Our total liability shall not exceed the amount paid by you in the preceding 12 months.

  • 13. Termination

    We reserve the right to suspend or terminate access where:
    These Terms are breached
    Misuse is identified
    Fraud is suspected
    Termination does not affect outstanding payment obligations.

  • 14. Changes to Terms

    We may update these Terms from time to time.
    Updated Terms will be published on our website.
    Continued use of our services constitutes acceptance of updated Terms.

  • 15. Governing Law

    These Terms are governed by the laws of England and Wales.
    Any disputes shall be subject to the exclusive jurisdiction of the English courts.

  • 16. Contact Information

    If you have any questions regarding these Terms, please contact us:

    Email: support@fivesense.co.uk
    Website: https://fivesense.co.uk/pages/contact-us
    Phone: 0208 044 8804
  • By purchasing or using Five Sense services, you confirm that you have read, understood, and agreed to these Terms and Conditions.
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